Automated Appointment Reminders for Cleaning Businesses (SMS + Email)
Stop chasing clients. Set up automatic reminders and reduce no-shows by 90%. Includes ready-to-use templates and step-by-step setup.
The No-Show Problem
The Fix: Automated Reminders
Businesses using automated SMS + email reminders see no-show rates drop to 2-5%. That's more jobs completed, less gas wasted, and happier clients.
Copy-Paste Reminder Templates
Best Practices for Cleaning Reminder Messages
1. Send Multiple Reminders
One reminder isn't enough. The best approach is:
- 24 hours before: Initial confirmation request
- 2 hours before: "On the way" notification
- Same day (morning): For afternoon appointments
2. Use SMS, Not Just Email
SMS open rates are 98% vs 20% for email. For time-sensitive reminders, text messages are 5x more effective at preventing no-shows.
3. Make It Easy to Confirm or Reschedule
Include a way to reply "YES" to confirm, or provide a reschedule link. This gives clients an easy out instead of just ghosting you.
4. Personalize with Client Names
"Hi Sarah" is 3x more likely to be read than "Hi Customer". Use merge tags like {{first_name}} to personalize automatically.
Business Outcome: The Numbers
How to Set Up Automated Reminders
With ServiceHub, automated reminders are built-in. When you schedule a job:
- Client automatically receives a confirmation email
- 24-hour SMS reminder goes out the day before
- 2-hour "on the way" text sends automatically
- All replies come back to your inbox for easy response
No Zapier. No third-party SMS tools. Just book the job and reminders happen.
Stop chasing. Start reminding automatically.
Built-in SMS + email reminders. No extra setup. Reduce no-shows from day one.
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