AI Front Desk
LeadDuo ServiceHub AI Front Desk is the communication control layer for inbound customer replies. It helps the team see intent quickly, understand context, and route the next action without reading every thread from scratch.
What is AI Front Desk?
AI Front Desk is your unified communication inbox for customer replies and follow-up traffic. AI detects intent, summarizes the thread, and helps the team decide what to handle first.
- ✨ A unified inbox for ongoing customer replies instead of scattered mailboxes
- ✨ Intent detection for booking, questions, reschedule, cancellation, and similar response paths
- ✨ Automatic summaries so staff can understand the thread before opening everything
- ✨ A clearer queue for unread or needs-reply conversations
Conversation Inbox
All customer replies are collected into one operational inbox so the office can work from one queue instead of multiple email threads and personal inboxes.
Intent Detection
AI automatically classifies the intent of each email:
The customer is signaling intent to move forward and should be handled first.
The reply needs clarification on pricing, service scope, or fit before conversion.
The customer is already in the workflow but needs schedule change handling.
The thread likely does not need further selling pressure and can be closed cleanly.
Filtering & Stats
Filter your inbox to prioritize what matters:
Status Filters
Intent Filters
Dashboard Stats
Total Conversations
Unread
Needs Reply
AI Summary
AI can summarize the thread so staff can understand the customer's current need without rereading the full message history every time.
Filter by Store
If you run multiple stores or operating units, the inbox can be narrowed so the right team sees the right customer conversations.
Best Practices
- 1.Work the ready-to-book and reschedule intents first because they are closest to revenue or customer satisfaction risk
- 2.Use AI summaries to shorten triage time, but open the thread when the context affects policy or billing decisions
- 3.Review needs-reply conversations as an explicit queue so nothing gets stranded in a general inbox
- 4.Use AI Front Desk together with follow-up, booking, and billing workflows rather than treating it as a standalone mailbox
Use AI Front Desk to streamline your customer communications.