LeadDuo Service Terms Addendum

1. Relationship to Three Core AI Terms

This Addendum supplements and incorporates the Three Core AI Terms of Service.In the event of a conflict, this Addendum governs your use of LeadDuo, its sub-products, APIs, and related features.

2. Description of LeadDuo

LeadDuo is an AI-native form submission, lead capture, and notification platform that enables users to create and manage web forms, send automated email/SMS/webhook notifications, and integrate with AI-driven workflows (e.g., LeadQualify, SmartResponse).

3. Account and Usage

Users must have a valid Three Core AI account and API key (ld_key, form_id) to access LeadDuo. You are responsible for all activity under your account, including compliance with privacy and communication laws.

4. Messaging and Notification Compliance

By using LeadDuo's messaging features, you agree to obtain proper consent and comply with the TCPA, CAN-SPAM Act, CASL, and GDPR. You must avoid sending unsolicited or deceptive messages. Three Core AI may suspend your account for spam or non-compliant activity.

5. Billing, Credits, and Expiration

SMS credits and notification add-ons are prepaid and deducted per use. Credits may expire at the end of each billing cycle unless otherwise stated. Subscriptions renew automatically unless cancelled through your dashboard before renewal. Fees are non-refundable except as required by law.

6. AI and Automation Features

LeadDuo integrates with AI systems (e.g., OpenAI, Anthropic, or MCP-compatible tools). You acknowledge AI outputs may be inaccurate or incomplete and agree to verify any generated content before use.

7. Data Handling and Privacy

You retain ownership of your form data and leads. By using LeadDuo, you grant Three Core AI permission to process and store such data solely to operate the service. We do not sell or share personal data with third parties except as required to deliver the service. See our Privacy Policy for details.

8. Service Availability and Maintenance

We strive to maintain reliable and continuous operation of the LeadDuo platform. However, you acknowledge that the Service may occasionally be unavailable due to scheduled maintenance, upgrades, network failures, or unforeseen technical issues.

Three Core AI does not guarantee uninterrupted or error-free operation and shall not be liable for any temporary unavailability, data delays, or loss resulting from system outages or maintenance activities.

We may suspend or modify the Service at any time to improve performance, security, or reliability.

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

9. Suspension and Termination

Three Core AI may suspend or terminate your LeadDuo account for violations of this Addendum, the main Terms, or the Acceptable Use Policy. Upon termination, your stored data may be deleted after 30 days unless retention is required by law.

10. Support and Contact

For questions or support, contact us at support@leadduo.io or visit leadduo.io.