AI-powered responses. Human control. Zero missed leads.
Reply in 30 Seconds — Even When You're Slammed
Speed wins in service businesses. If you can't reply fast, customers move on. AI Front Desk lets you respond instantly — without losing control. Start with safe autopilot and scale up as you get comfortable.
Thank you for reaching out! I've received your inquiry about AC repair service.
To schedule a technician visit at your earliest convenience, please use our booking link below:
The Problem: Slow Response = Lost Revenue
Every minute of delay costs you customers:
Studies show: responding within 5 minutes makes you 8× more likely to close the deal.
Four Response Modes — You Choose the Level of Automation
Off
AI drafts replies, but a staff member reviews and sends. Full human control.
After Hours
AI automatically responds outside your business hours. Customers get instant acknowledgment at night and on weekends.
When Busy
AI responds automatically when all staff calendars show busy. Great for peak time overflow.
Always On
AI responds immediately to every message. Maximum speed, minimum wait time.
The Solution: AI Front Desk
Instant responses with the control you need:
Message Arrives
Customer sends an inquiry via email or booking form
AI Analyzes
AI understands the intent: scheduling, FAQ, complaint, or complex request
Mode Check
System checks your response mode: Off, After Hours, When Busy, or Always On
Smart Response
AI drafts or sends a response based on your settings
Escalation
Complex or sensitive messages are flagged for human review
Smart, Safe Automation
Multilingual Responses
AI detects the customer's language and responds in the same language. Japanese, English, Spanish, and more — automatically.
Intent Detection
AI understands what the customer wants: schedule a visit, ask a question, file a complaint, or request information.
Booking Link Inclusion
For scheduling requests, AI includes your booking link so customers can self-schedule immediately.
Escalation Keywords
Define keywords like 'emergency', 'complaint', 'refund', or 'urgent' that trigger immediate human notification instead of AI response.
Safe Response Pattern
AI acknowledges the inquiry and offers next steps. For simple requests, it fully handles. For complex ones, it tells the customer a team member will follow up.
Human Review Queue
Complex or flagged messages go to a review queue. Staff sees the AI draft and can approve, edit, or replace before sending.
How Service Businesses Use AI Front Desk
Property Management
Tenant sends maintenance request at 11 PM. AI responds instantly in their language, acknowledges the issue, and offers a booking link for next-day service.
HVAC & Plumbing
Customer emails about a broken AC. AI detects 'emergency' keyword, flags for human review, and still sends immediate acknowledgment: 'We've received your urgent request and a team member will call you shortly.'
Cleaning Services
Inquiry comes in during a busy Saturday. All staff are on jobs. AI responds with availability and booking link. Customer books before you even see the message.
Photography Studios
Bride-to-be asks about wedding packages at midnight. AI responds with package info and scheduling link. By morning, she's already booked a consultation.
Multi-Location Businesses
Each store can have different AI settings. Downtown location runs Always On for high volume. Suburban location uses After Hours only.
International Customers
Japanese customer writes in Japanese. AI responds in Japanese. English customer gets English. No translation delays, no language barriers.
How It Works
Configure Mode
Choose your response mode in Settings: Off, After Hours, When Busy, or Always On.
Set Business Hours
Define your business hours and timezone. AI knows when you're open and when you're not.
Add Escalation Keywords
List keywords that should trigger human review instead of auto-response.
Message Arrives
Customer sends inquiry. AI analyzes intent and checks your settings.
AI Responds
Based on mode and conditions, AI either drafts for review or sends automatically.
AI Front Desk vs. Traditional Response
| Feature | AI Front Desk | Traditional |
|---|---|---|
| Response time | ✓ Under 30 seconds | Hours to next day |
| After-hours coverage | ✓ Automatic | ✗ No coverage |
| Multilingual | ✓ Auto-detect & respond | ✗ Manual translation |
| Escalation handling | ✓ Keyword-based flags | ✗ Hope staff notices |
| Booking integration | ✓ Auto-include links | ✗ Manual copy-paste |
| Staff workload | ✓ AI handles routine | Staff handles everything |
| Cost | ✓ Included in plan | Hire more staff |
Frequently Asked Questions
Will AI respond to sensitive messages inappropriately?
No. You define escalation keywords (like 'complaint', 'refund', 'emergency') that trigger human review instead of auto-response. The AI still sends an acknowledgment but flags the message for staff attention.
Can I review AI responses before they're sent?
Yes. In 'Off' mode, AI drafts responses but waits for staff approval. You can also set specific conditions where human review is required.
How does the AI know what language to use?
AI detects the language of the incoming message and responds in the same language. This happens automatically — no configuration needed.
What if the AI gives a wrong answer?
AI Front Desk uses a safe response pattern: acknowledge the inquiry, offer next steps (like booking links), and for complex questions, tell the customer a team member will follow up. It doesn't make up information.
Does this use my AI credits?
Yes, each AI-generated response uses AI credits from your ServiceHub plan. The credit cost is minimal — typically less than $0.01 per response.
Can I customize the AI's tone or style?
The AI uses your business name and maintains a professional, friendly tone. Custom templates and tone settings are on our roadmap.
Start with After Hours mode. Zero risk, instant coverage.
Ready to respond in seconds, not hours?
No credit card required · Start with human review mode