Their portal. Your brand. Zero support calls.
Give Your Customers 24/7 Self-Service Access
Most service software focuses on YOU — but what about your customers? Customer Portal gives them instant access to appointments, invoices, and booking history. All with your branding. No app download required.
The Problem: Customers Call for Things They Should See Online
Every status question costs you time and money:
Each question takes 5-10 minutes. Multiply by 20 customers and you've lost 3 hours.
The Solution: Customer Portal
Self-service access for your customers, branded as your own:
Customer Visits Portal
They go to yoursite.com/portal/your-business or a link you share
Passwordless Login
Enter email or phone → receive 6-digit code → instant access
Dashboard Access
See upcoming appointments, unpaid invoices, and quick actions
Self-Service
View appointment details, check invoice line items, pay balances, and see history
What Makes This Different
Most SaaS tools don't offer customer-facing portals
Most Software
Staff app only. Customers call or email for status.
Some Field Service Apps
App for technicians. Nothing for customers.
ServiceHub
Your customers get their own portal. Branded. Passwordless. 24/7.
Portal Features
Branded Experience
Your logo, your business name, your colors. Customers see your brand, not a third-party tool.
Passwordless Login
No passwords to forget. Email or phone verification with 6-digit OTP. Secure and simple.
Appointments Dashboard
View upcoming and past appointments. Service details, time window, assigned staff — all visible.
Invoice Access & Payment
See unpaid and paid invoices, view line items, and pay balances online. No PDF hunting in email.
Mobile Ready
Responsive design works on any device. No app download, no login credentials to save.
Multi-Language
Full English and Japanese support. Portal automatically displays in customer's preferred language.
Benefits for Your Business
Fewer Support Calls
Customers find answers themselves. Your phone stops ringing for status questions.
Professional Image
A branded customer portal signals you're a serious, modern business — not a one-person operation.
24/7 Availability
Customers check status and pay invoices at midnight without bothering you. Self-service never closes.
SEO Backlinks
Portal footer includes 'Powered by LeadDuo' with dofollow links — free SEO for your domain.
Benefits for Your Customers
Instant Access
No waiting for callbacks. No digging through emails. Everything in one place.
No Password Required
Simple OTP login via email or phone. No account creation, no passwords to remember.
Pay & Track History
Pay invoices online and see past appointments and services. Know exactly what was done and when.
Works Everywhere
Phone, tablet, or desktop. No app to download, no storage used.
How Service Businesses Use Customer Portal
Property Management
Tenants log in to see upcoming maintenance visits, check which technician is assigned, and view outstanding invoices for their unit.
Auto Detailing
Car owners check when their next detail is scheduled, review past services, pay outstanding balances, and see invoice history.
Cleaning Services
Homeowners view their recurring cleaning schedule, see which cleaner is coming, and pay invoices online.
Photography Studios
Clients review their session appointments, see the photographer assigned, and pay deposits and final invoices online.
How It Works
Enable Portal
Toggle 'Enable Customer Portal' in your ServiceHub settings. Uses your existing booking page slug.
Share the Link
Send customers to yoursite.com/portal/your-business. Add to confirmation emails, invoices, or your website.
Customers Log In
They enter their email or phone, receive a code, and access their dashboard. Takes 30 seconds.
Customer Portal vs. Traditional Approach
| Feature | Customer Portal | Traditional |
|---|---|---|
| Appointment status | ✓ Self-service 24/7 | Call office during hours |
| Invoice payment | ✓ Pay online anytime | Call or mail check |
| Invoice access | ✓ Online anytime | Request PDF via email |
| Service history | ✓ Visible in portal | Ask staff to look up |
| Authentication | ✓ Passwordless OTP | Create account + password |
| Branding | ✓ Your logo & colors | Third-party branding |
| App download | ✓ No app needed | Download separate app |
| Support volume | ✓ Reduced 50%+ | Full call volume |
Frequently Asked Questions
Do my customers need to create an account?
No. They simply enter their email or phone number to receive a verification code. No username, no password to create or remember.
Can I control which customers have portal access?
Yes. You can enable or disable portal access for individual clients. Useful if you want to restrict access to certain customers.
Will customers see my branding?
Yes. The portal displays your business logo, name, and follows your brand colors. Customers see your business, not ServiceHub.
Can customers cancel or reschedule appointments?
Not yet — the current portal is read-only. Reschedule and cancel features are coming soon.
Can customers pay invoices online?
Yes! Customers can view unpaid invoices and pay balances directly through the portal using credit card or other payment methods.
How secure is the portal?
Very secure. OTP codes expire in 10 minutes, sessions are tied to specific customers, and all data is encrypted. Rate limiting prevents brute-force attacks.
Is this included in my plan?
Yes. Customer Portal is included in all ServiceHub plans at no extra cost.
Enable Customer Portal in minutes. Free with any ServiceHub plan.
Ready to give your customers self-service access?
No credit card required · Portal included free