Collect reviews automatically. Analyze with AI. Improve what matters.
Turn Customer Feedback Into Your Competitive Advantage
Most service businesses collect reviews but never act on them. ServiceHub's AI-powered review system doesn't just collect feedback — it analyzes every review to surface insights, spot trends, and tell you exactly what to improve.
AI Executive Summary
Your reviews are trending positive with strong customer satisfaction!
- • Quality and timeliness are your top-mentioned strengths
- • 15% of reviews mention pricing concerns — consider value messaging
- • Downtown store is outperforming others — study their approach
The Problem: Reviews Without Insights
Collecting reviews is easy. Understanding them at scale is hard:
The result? You're collecting data but not learning from it.
The Solution: AI-Powered Review Intelligence
ServiceHub analyzes every review automatically:
Automatic Collection
Reviews are requested automatically after job completion
AI Analysis
Each review is analyzed for sentiment, themes, and issues
Quick Approval
AI summaries help you approve or address reviews in seconds
Trend Insights
See patterns across all reviews with actionable recommendations
Continuous Improvement
Fix issues before they become problems
What AI Review Analysis Gives You
Sentiment Score (0-100)
Every review gets a sentiment score based on rating and comment tone. Instantly see if feedback is positive, neutral, or negative.
AI Summary
A 1-2 sentence summary of each review so you can approve or respond in seconds, not minutes.
Theme Detection
AI identifies what customers mention: quality, timeliness, communication, value, professionalism, cleanliness, expertise, friendliness.
Automated Thank-You & Upsell
Trigger an immediate 'Thank You' email after job completion. Include an upsell offer (e.g. filter change) or cross-sell before asking for a review.
Issue Flags
Automatic flags for concerns: complaints, pricing issues, staff problems, delays, communication gaps.
Trend Analytics
See sentiment trends over time, top themes, common complaints, and store comparisons in one dashboard.
AI Executive Summary
Generate personalized insights with a headline, key observations, and a specific action item for the week.
How Service Businesses Use AI Review Intelligence
Spot Issues Before They Escalate
AI flags complaints and pricing concerns as they come in. Address problems with individual customers before they leave bad public reviews.
Understand What Customers Value
Theme detection shows you what customers mention most. If 'timeliness' appears in 80% of positive reviews, you know what to protect.
Compare Store Performance
Multi-location businesses can compare sentiment, themes, and issue counts across stores. Identify best practices and problem areas.
Train Staff on What Matters
If 'communication' is a common complaint at one location, you know exactly what training to prioritize.
Speed Up Approval Workflow
AI summaries let you approve 5-star reviews in seconds. Spend your time on reviews that need attention, not routine approvals.
Get Actionable Recommendations
AI Executive Summary analyzes your trends and gives you one specific action item for the week. No more wondering what to improve.
How It Works
Complete a Job
When you mark a job as completed, ServiceHub automatically queues a review request.
Customer Submits Review
Customer receives an email, clicks the link, and submits their feedback with ratings and comments.
AI Analyzes Instantly
Within seconds, AI extracts sentiment score, summary, themes, and flags. No manual work required.
Review & Approve
See AI insights in your approval queue. Approve good reviews, address concerns, all in one place.
Track Trends
Open the Analytics panel to see patterns across all reviews. Generate AI insights for actionable recommendations.
ServiceHub vs. Traditional Review Tools
| Feature | ServiceHub | Others |
|---|---|---|
| Automatic review requests | ✓ Built-in | ✓ Most tools |
| AI sentiment analysis | ✓ Every review | ✗ Manual or none |
| Theme detection | ✓ Automatic | ✗ Not available |
| Issue flagging | ✓ Real-time | ✗ Manual review |
| Trend analytics | ✓ Built-in dashboard | △ Basic or export only |
| AI executive summary | ✓ One-click insights | ✗ Not available |
| Store comparison | ✓ Automatic | ✗ Manual spreadsheets |
Frequently Asked Questions
Is AI review analysis included in all plans?
Yes. AI review analysis is included in all ServiceHub plans at no extra cost. Every review is automatically analyzed.
How accurate is the AI sentiment analysis?
The AI uses GPT-4o-mini to analyze both the star rating and comment text. It's highly accurate for English reviews and continuously improving.
Can I see AI insights for old reviews?
AI analysis is applied to new reviews as they're submitted. Existing reviews before the feature launch don't have AI analysis, but all new reviews do.
What themes does the AI detect?
The AI detects: quality, timeliness, communication, value, professionalism, cleanliness, expertise, and friendliness. These cover the most common service business feedback areas.
What issues does the AI flag?
The AI flags: complaints, pricing concerns, staff issues, quality issues, delays, communication gaps, and 'would not recommend' signals.
How does the AI Executive Summary work?
Click 'Generate AI Summary' in the analytics panel. The AI analyzes your review trends and generates a headline, 3-4 insights, and one specific action item for the week.
Start collecting and analyzing customer feedback automatically.
Ready to turn reviews into insights?
No credit card required · AI analysis included