Track every lead touchpoint from first inquiry to final payment
Funnel Analytics: See Where Revenue Is Won or Lost
Most service businesses don't know where they're losing deals. Funnel analytics shows you exactly where leads drop off — so you can fix the leaks and close more jobs.
The Problem: Invisible Drop-offs
Without funnel analytics, you're flying blind:
The result? Lost revenue you never knew you were losing.
The Solution: Full-Funnel Visibility
ServiceHub's Funnel Analytics tracks every stage:
Leads Created
Every inquiry captured from booking page or manual entry
Emails Sent
Track outreach and follow-up activity
Replies Received
Measure customer engagement
Quotes Sent
Track quote volume and timing
Jobs Scheduled
See how many leads convert to booked work
Jobs Completed
Track job completion rates
Payments Received
Follow through to revenue collection
Key Metrics You'll See
Lead → Job Conversion Rate
What percentage of leads become booked jobs?
Quote → Job Conversion Rate
How effective are your quotes at closing?
Average Response Time
How fast do you respond to new leads?
Time to Schedule
How long from lead to booked job?
Revenue per Lead
What's each lead worth on average?
Store & Staff Leaderboards
Who's performing best?
How Service Businesses Use Funnel Analytics
Identify Response Time Issues
Discover that leads contacted within 30 minutes convert 3x better — then set up alerts to respond faster.
Compare Store Performance
See which locations have the highest conversion rates and learn what they're doing differently.
Optimize Staff Assignment
Identify top-performing staff and route high-value leads to them.
Improve Quote Process
If quote-to-job conversion is low, you know to focus on pricing or follow-up timing.
How It Works
Automatic Tracking
Every lead, email, quote, job, and payment is automatically logged to a unified activity timeline.
Real-Time Dashboard
Open Reports → Funnel Analytics to see your conversion funnel, key rates, and leaderboards.
Filter by Time & Scope
View metrics by week, month, quarter, or year. Filter by store or staff.
Take Action
Use insights to improve response times, optimize staff assignment, and close more deals.
Frequently Asked Questions
Is funnel analytics included in all plans?
Yes. Funnel Analytics is included in all ServiceHub plans. You get full visibility into your conversion funnel from day one.
How far back does the data go?
Funnel Analytics tracks all activity from when you start using ServiceHub. Historical data before signup is not available.
Can I see metrics for individual staff members?
Yes. You can view leaderboards showing jobs completed and average job time by staff member.
Does this work with multiple locations?
Yes. You can view metrics company-wide or filter by individual store/location.
What's the difference between this and regular reports?
Regular reports show counts and revenue. Funnel Analytics shows conversion rates, drop-off points, response times, and performance comparisons — helping you understand WHY you're winning or losing deals.
Start tracking every touchpoint from lead to payment.
Ready to see your full funnel?
No credit card required · Set up in minutes