✅ Booking Confirmation (send immediately)
Standard
“Hi [Name]! Your [Service] is confirmed for [Date] at [Time] at [Address]. We'll send a reminder 48 hrs before. — [Business]”
With tech intro
“Booking confirmed! [Tech Name] will handle your [Service] on [Date] at [Time]. Any questions? Reply here. — [Business]”
With deposit note
“You're booked! [Service] on [Date] at [Time]. Your $[Amount] deposit has been applied. Balance due at completion. — [Business]”
Upsell included
“Confirmed: [Service] on [Date] at [Time]. We'll also check [upsell item, e.g. air filters] while we're there at no extra charge. — [Business]”
Friendly
“Great news, [Name]! You're all set for [Date] at [Time]. We can't wait to take care of your [service type]! — [Business]”
⏰ 48-Hour Reminder
Standard
“Reminder: [Service] tomorrow at [Time] at [Address]. Reply CONFIRM to confirm or RESCHEDULE to move it. — [Business]”
With tech name
“Just a heads up — [Tech] from [Business] will be there tomorrow at [Time] for your [Service]. See you then!”
Action required
“ACTION NEEDED: Please confirm your [Service] for tomorrow at [Time]. Reply YES to confirm. — [Business]”
With prep tip
“Tomorrow: [Service] at [Time]. Tip: [prep instruction, e.g. 'Please clear countertops']. Reply CONFIRM. — [Business]”
Short
“[Name] — [Service] is tomorrow at [Time]! Reply YES to confirm. — [Business]”
📍 Day-of Reminder
Morning
“Good morning! [Tech] from [Business] is scheduled for your [Service] between [Window] today. Reply if you need anything! — [Business]”
On the way
“[Tech] from [Business] is on the way! ETA: [Time]. Reply if you can't make it. — [Business]”
Complete
“Hi [Name], we just finished your [Service]. Invoice sent to [Email]. Thank you! — [Business]”
Review request
“Thanks for choosing [Business]! How did we do? Leave a quick review here: [Link]. It means a lot to us. 🙏”
Re-book prompt
“Thanks [Name]! Your next [Service] is recommended in [timeframe]. Want to book now while we have availability? — [Business]”
How to Automate These Templates
Set up your booking form
ServiceHub captures the booking and triggers the confirmation template instantly.
Choose your templates
Select which messages go at which stage: booking, 48hr, day-of, post-job.
Personalise the variables
[Name], [Tech], [Service], [Time] — all auto-filled from the booking data.
Test the flow
Book a test appointment and verify each message arrives at the right time.
Frequently Asked Questions
What's the best time to send appointment reminders?
Send 3 reminders: immediately on booking, 48 hours before, and morning of the appointment (8–9 AM). This is enough for most customers.
How long should confirmation texts be?
Under 160 characters for the initial confirmation if possible. Longer is fine for 48hr reminders where you include prep instructions.
Should I use SMS or email for confirmations?
Always SMS for time-sensitive confirmations. Email is fine as a backup, but 98% of SMS are read within 3 minutes vs 20% of emails.
Can I use these in ServiceHub?
Yes. Copy any template into ServiceHub's message settings and it will auto-fill the customer details for every booking.
What if the customer doesn't confirm?
If they don't confirm the 48hr reminder within 12 hours, call them proactively. Don't send a tech to an unconfirmed appointment.
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