Reporting & Analytics
LeadDuo ServiceHub turns operational events into metrics you can use for decisions, renewals, and follow-up instead of relying on anecdotal status updates.
Dashboard and Performance Metrics
Core screens expose the counts and status summaries teams need to manage daily operations.
- •Operational visibility
Dashboards and module lists surface active work, pending actions, and current status across the system.
- •Lead and booking performance
Booking and lead flows can be instrumented so you can measure drop-off, recovery, and follow-through.
- •Billing status
Invoices, overdue states, and recurring billing activity are visible as part of the normal operating workflow.
Contract and Proof Metrics
Recurring commercial work needs a reporting layer beyond simple job completion counts.
- •Contract health summary
Contracts can track completion rate, on-time arrival rate, proof coverage, retake rate, and issue trend.
- •Proof Pack rate
Proof availability becomes measurable instead of informal because proof is tied back to completed visits.
- •Health report export
Contract health can be exported for external review, customer reporting, and renewal preparation.
Review and Reputation Analytics
ServiceHub also exposes performance data around reviews and customer sentiment.
- •Review summary metrics
Track total review count, average rating, and review volume over time.
- •Sentiment and themes
Review analytics can surface positive, neutral, and negative patterns along with repeated themes.
- •Location-level breakdowns
Where relevant, review performance can be compared across stores or operating units.