ServiceHub vs Workiz
A simpler way to run your service business—without the "tax on growth" per-user fees.
Workiz is a powerful tool with complex dispatch features—but pricing and feature tiers can add cost as you scale. ServiceHub is built for teams that want strong automation, forms, and easy workflows without unnecessary complexity.
Different Philosophy
Workiz restricts features and users to push you to higher tiers. ServiceHub focuses on letting you grow without limit.
ServiceHub's Approach
- Set up in under 30 minutes, not days
- Unlimited custom fields and forms
- Unlimited users on Team plans
- Powerful automation (AI Auto-Reply)
- Clear workflow: Booking → Job → Invoice → Paid
Workiz's Approach
- Strict per-user fee structure
- Limits on custom fields per tier
- Complex phone and inventory focus
- Requires deep training to use
- Some advanced features gated by tier
Feature Comparison
| Feature | ServiceHub | Workiz |
|---|---|---|
| User Limit | ✅ Unlimited users | ⚠️ Tier and per-user pricing can increase cost as teams grow |
| Custom Fields | ✅ Unlimited capabilities | ⚠️ Plan-based limits |
| Setup Time | ✅ Under 30 minutes | ⚠️ Hours to days |
| Online Booking | ✅ Included with smart scheduling and travel time buffers | ✅ Included |
| Job Management | ✅ Simple & frictionless | ✅ Comprehensive |
| Invoicing & Quoting | ✅ Fast quotes & one-click invoicing | ✅ Full estimating capabilities |
| Payment Collection | ✅ Stripe or Square (instant setup) | ✅ Workiz Pay |
| SMS Reminders | ✅ Included | ✅ Included |
| Two-Way SMS & AI Auto-Reply | ✅ Built-in AI responds instantly | ⚠️ Standard 2-way SMS |
| Customer Database | ✅ Clean & simple | ✅ Full CRM |
| Staff Calendar (visual scheduling + utilization stats) | ✅ Click-to-schedule | ✅ Included |
| Pricing Engine (unit-based / rules-based / forms) | ✅ Built-in | ⚠️ Requires manual setup and restricted fields |
| Pricing Model | Flat rate across features | Tiered + per-user pricing |
| Free Trial | ✅ 14 days, no card | ✅ 7 days |
Why Fast Responses Matter
When you're out in the field, you can't always answer the phone or text back.
Never Lose a Lead
Our AI FrontDesk replies immediately, pre-qualifying leads with customized questions while you drive.
Two-Way Conversations
Customers reply directly. You step in when you're ready, having all the project details.
Professional Branding
Keep personal numbers private while giving customers a dedicated line to text.
Smart Routing
Inquiries route straight into your job pipeline instead of getting lost in a messy inbox.
When to Choose Workiz
Workiz is a great product for the right use case. It might be better if:
- •You run a Locksmith or Junk Removal franchise (their specialty).
- •You need built-in advanced VOIP phone and call masking specific to dispatching.
- •You have a highly complex inventory management system requirement.
- •You don't mind paying significantly per-user as you expand.
But if you hate hitting 'limit walls' and just want a simple, powerful tool that easily lets you quote, dispatch, and collect payments, ServiceHub is built for you.
Why Teams Switch to ServiceHub
Stop Paying Per User
Why pay an extra $30/month just so your dispatcher or accountant can log in? We give you unlimited users.
Unlimited Customization
Workiz charges you to add basic custom fields to forms. We give you unlimited fields right out of the box.
Cleaner Workflow
Booking → Job → Invoice → Paid. No bloated legacy FSM interfaces. It just works.
Pricing Engine Built-In
Turn customer intake form answers automatically into quotes. Fast, consistent, error-free.
AI That Actually Helps
AI FrontDesk responds automatically, qualifies inputs, and pushes leads to your dashboard.
Faster Setup
No weeks of onboarding or required coaching calls. Get your business up in less than 30 minutes.
Data Flexibility: No Forced Upgrades
Running an effective service business means tracking unique data—like gate codes, square footage, pet info, or appliance ages.
Other platforms (like Workiz) intentionally limit how many custom fields you can create, forcing you to upgrade to their most expensive tier just to run your basic operations.
Your software shouldn't tax you just to store your own business data accurately.
🎯 Perfect for cleaning, power washing, HVAC diagnostics, auto detailing, property management—any business with unique operational data.
Pricing Comparison
ServiceHub
$49/mo (annual) — Solo businesses
$116/mo (annual) — Growing teams
Includes unlimited custom fields, robust forms, jobs, invoicing, and Pricing Engine. Team plans include unlimited users.
Workiz
Can climb past $199/mo as seats/features increase
Limits on dispatch features and active users
Custom Fields and integrations are gated at higher tiers
Frequently Asked Questions
Does ServiceHub really offer unlimited custom fields?
Yes. While Workiz sets strict caps on custom fields to force tier upgrades, ServiceHub lets you add as many fields as you need to capture your specific job workflows.
Will I pay more when I hire another tech?
ServiceHub is designed to avoid per-seat complexity. Team plans support unlimited users, so adding staff does not create a per-user billing penalty.
What's the difference in onboarding?
Workiz is a legacy FSM that typically requires demonstrations, guided setup, and team training. ServiceHub is entirely self-serve and instantly usable, though we offer excellent fast email support if needed.
Can I import my data from Workiz?
Yes, you can easily export your clients from Workiz and import them as a CSV into ServiceHub to hit the ground running.
Easy to Try
Start your free trial in 2 minutes. No credit card required.
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Trusted Software Listings
ServiceHub is listed on leading software review platforms to help buyers research confidently.
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